We do NOT allow anyone to be added to a vehicle title that is not listed on the original vehicle contract if the account is active. However, we CAN assist listed on your vehicle title, and you would like to remove an owner from the title, please submit a letter signed by both owners requesting for an authorization letter to be mailed directly to the DMV/Tax Collector's Office/Title Agency and should include:
Upon receipt of the letter, we will send the necessary documents to the DMV/Tax Collector's Office/Title Agency listed on the letter. Please note it can take up to 60 days for yours and others. Please note it can also be sooner. Please allow for the documents depending on mail delivery times and the type of title title you have on file. You will receive a letter in the mail advising you when the necessary documents have been sent to your local DMV/Tax Collector's Office/Title Agency.
Is it for Insurance purposes?
Please have your assigned insurance adjuster call us at 888-739-9192 to request a copy of the title. Additionally, please submit a claim request through MyAccount.
Are you refinancing?
Please have your finance company submit a written request to titlechanges@westlakefinancial.com or fax to 323 – 954 – 5228 or. The written request must include the following:
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The finance company must state they need a copy of the title for refinance purposes.
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Include the 17-digit vehicle identification number and Account Number.
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The email address or fax number of where the copy should be sent.
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Ensure the letter is signed by the account holder.
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A call back number should we have any questions about the request.
Is the car impounded?
Please have your tow yard / impound lot submit a written request to operations_impound@westlakefinancial.com. The written request must include the following:
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The tow yard / impound lot must state they need a copy of the title so the vehicle can be released.
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Include the 17-digit vehicle identification number and Account Number.
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The email address or fax number of where the copy should be sent.
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Name and address of the tow yard / impound lot.
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A call back number to the tow yard / impound lot should we have any questions about the request.
Are you renewing registration?
If you are renewing your registration within the same state, the DMV / Tag Agency must send a written request to fax #323 – 954 – 5228 or email to titlechanges@westlakefinancial.com. The request must include the following:
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The DMV / Tag Agency must state that a title copy is needed for registration renewal purposes.
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Include the 17-digit vehicle identification number and Account Number.
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The email address or fax number of the DMV / Tag Agency where the copy should be sent.
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Ensure the letter is signed by the WFS/WCC account holder.
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A call back number in case we have any questions about the request.
If you have legally changed your name and want the name on your vehicle title changed, you will need to send a request to titlechanges@westlakefinancial.com.
In the email, please include the following:
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State that you want to change the name on your vehicle title.
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State your previous name.
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State your new name.
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Include the 17-digit vehicle identification number and Account Number.
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The address of your local DMV/TAX collector’s office / Tag Agency.
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Ensure the letter is signed by the account holder.
Along with the letter please include valid proof that your name has changed. Acceptable forms of name change may include: a marriage certificate, divorce decree, updated driver’s license, etc. Upon receipt of the letter, Westlake Financial will send the necessary documents to the DMV/Tax Collector’s Office/Title Agency listed on the letter.
Please note it can take up to 40 days for your local DMV to receive the necessary documents due to mail delivery times and the type of title we currently have on file. You will receive a letter in the mail from us confirming that the necessary documents have been sent to your local DMV/Tax Collector’s Office/Title Agency.
If you have moved to a new state, please start the process by notifying your local DMV/Tax Collector’s Office/Title Agency. Your DMV/Tax Collector’s Office/Title Agency will issue a letter of request which needs to be sent to:
-Westlake Financial P.O. Box 997592, Sacramento, CA 95899.
If sending overnight, send to:
-DT Westlake
Attention: Title Maintenance
9750 Goethe Road, Sacramento, CA 95827.
If sending by fax, send to: (937) 481-5312
If sending by email, send to: CMS-camaintenance@vitu.com
Only requests directly from your DMV/Tax Collector’s Office/Title Agency will be accepted. Upon receipt of the letter, we will ship the necessary documents to the DMV/Tax Collector’s Office/Title Agency listed on your letter. Please note it can take up to 40 days for your DMV to receive the necessary documents depending on mail delivery times and the type of title we have on file. You will receive a letter in the mail advising you once the necessary documents have been sent to your local DMV or Tax Office.
Special Information for Customers moving to New York
New York is currently the only state in which the state DMV will not send a letter of request for state changes. For New York customers only, you will need to send a signed letter requesting to initiate the state change process. The request must be emailed to titlechanges@westlakefinancial.com. The letter can be attached to the email as a PDF or you may include a clear image of the letter in the body of the email. When writing the request, please ensure the following information is included:
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Include the 17-digit Vehicle Identification Number and Account Number.
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Clearly state that you have moved to New York.
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Include your New York Address.
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Include the address of your local DMV in New York.
We do NOT allow anyone to be added to a vehicle title that is not listed on the original vehicle contract if the account is active.
If there are two owners listed on your vehicle title, and you would like to remove an owner, please submit a letter signed by both owners requesting for an owner to be removed. The letter should be sent to titlechanges@westlakefinancial.com and should include:
Upon receipt of the letter, we will send the necessary documents to the DMV/Tax Collector’s Office/Title Agency listed on the letter. Please note it can take up to 40 days for your state’s DMV to receive the necessary documents depending on mail delivery times and the type of title we have on file. You will receive a letter in the mail advising you when the necessary documents have been sent to your local DMV/Tax Collector’s Office/Title Agency.
If there are two owners on the original contract and you want to remove a name from the title because of a death, the surviving account holder must send a signed letter to titlechanges@westlakefinancial.com, requesting the deceased party to be removed from the title due to death. When sending the letter, please ensure the following is included:
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Clearly state the reason for name removal.
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Include the 17-digit Vehicle Identification Number and Account Number.
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Name and Address of your local DMV/Tax Collector’s Office/Title Agency.
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Please include a photocopy of the death certificate.
Upon receipt of the letter and death certificate, we will send the necessary documents to the DMV/Tax Collector’s Office/Title Agency listed on the letter. Please note it can take up to 40 days for your DMV to receive the necessary documents depending on mail delivery times and the type of title we have on file. You will receive a letter in the mail advising you once the necessary documents have been sent to your local DMV/Tax Collector’s Office/Title Agency.
If there is only one Account Holder and that person is now deceased, we will not process a name change. A next of Kin must reach out to our Customer Service Department at 888-739-9192 for guidance.
**Please note Westlake will only assist with name changes for active accounts.
If you purchased your vehicle within the last 60 days, please follow up with the dealer who sold you the vehicle.
If it has been more than 60 days and you are unable to drive your vehicle due to the dealer not registering your vehicle, please submit a request on our Contact Us page by selecting “Customer Service Request” in the “Write to Us” section. Please select the option that states " My Dealer Hasn't Registered My Vehicle Yet".
