Get answers to our most commonly asked questions about Westlake
Westlake provides several convenient methods for paying your bill:
Online/Automatic
¹ Please note that processing fee is not assessed in some states. Depending on the state you reside in, you may be assessed a processing fee of $5.00 by a third-party processor or Westlake. To find out which is applicable to you, please check your next bank statement.
Agent
¹ Please note that processing fee is not assessed in some states. Depending on the state you reside in, you may be assessed a processing fee of $5.00 by a third-party processor or Westlake. To find out which is applicable to you, please check your next bank statement.
Walk In
MoneyGram (Processing Fee: $9.95)
You may call (800) MONEYGRAM or visit www.moneygram.com to obtain the nearest location. You will need the following information:
Company: Westlake Financial
City: Los Angeles
Code: 2603
Check Free (Processing fee starts at $1.50, can vary by your state)
Please contact our Customer Service department (888) 739-9192 for payment locations.
Pay Near Me (Processing Fee: $3.99)
You can sign up for this service at paynearme.com/Westlake, you will need your Westlake account number and your 5 digit zip code. You can choose to receive either an email or text message that contains a link to a barcoded pay slip that can be printed or sent to your phone. You will then be able to use this slip and make your payment(s) at any 7-Eleven or Family Dollar location. To find a location near you, please go to www.paynearme.com/location. Pay Near Me excluded states: New Mexico, Hawaii and Oklahoma.
Please mail all payments to:
(Be sure to include your account number on your check or money order.)
Monthly Payments:
Via Standard US Mail
Westlake Financial
P.O. Box 54807
Los Angeles, CA 90054-0807
Via Overnight / Express Mail
Westlake Financial
ATTN: LBX# 71911
3440 Flair Drive
El Monte, CA 91731
Loan Payoffs Related Payments:
Via Standard US Mail
Westlake Financial
P.O. Box 843082
Los Angeles, CA 90084-3082
Via Overnight / Express Mail
Westlake Lockbox Services
ATTN LBX #73082
3440 Flair Drive
El Monte, CA 91731
Insurance Related Payments:
Via Standard US Mail
Westlake Financial
P.O. Box 847476
Los Angeles, CA 90084-7476
Via Overnight / Express Mail
Westlake Financial
ATTN: LBX # 847476
3440 Flair Drive
El Monte, CA 91731
Please call Customer Service and speak with a Customer Service representative (888-739-9192) or access WESTLAKE: MY ACCOUNT.
You can also fill out the Contact Us form after logging into WESTLAKE: MY ACCOUNT.
Please call Customer Service and speak with a Customer Service representative (888-739-9192) or access WESTLAKE: MY ACCOUNT.
You can also fill out the Contact Us form after logging into WESTLAKE: MY ACCOUNT.
Please call Customer Service and speak with a Customer Service representative (888-739-9192) or access WESTLAKE: MY ACCOUNT.
You can also fill out the Contact Us form after logging into WESTLAKE: MY ACCOUNT.
Please call Customer Service and speak with a Customer Service representative (888-739-9192) or access WESTLAKE: MY ACCOUNT.
You can also fill out the Contact Us form after logging into WESTLAKE: MY ACCOUNT.
Please call Customer Service and speak with a Customer Service representative (888-739-9192) or access WESTLAKE: MY ACCOUNT.
You can also fill out the Contact Us form after logging into WESTLAKE: MY ACCOUNT.
Please endorse the check, include the loan account number, insurance estimate, and return it to us at the appropriate address below:
Standard U.S. Mail
All Companies
P.O. Box 847476
Los Angeles, CA 90084-7475
or Overnight/Express Mail
All Companies
ATTN: LBX# 847476
3440 Flair Drive
El Monte, CA 91731
When the endorsed check is received, we will contact your repair facility to assist with processing your claim and request the necessary documents, which are:
– Repair facility Form W-9 (2018 version or newer) or EIN letter from the IRS
– Insurance estimate
– Final detailed invoice or repairs completed (invoice must include full VIN)
To expedite your claim, have your repair facility email these documents to repairclaims@westlakefinancial.com. Include your loan account number on all documents. Once all documents are received, reviewed, and approved, a check will be sent via FedEx to the repair facility. The repair facility may also contact us at (866) 600-5449 for any questions or concerns during the claim.
Is it for Insurance purposes?
Please have your assigned insurance adjuster call us at 888-739-9192 to request a copy of the title. Additionally, please submit a claim request through MyAccount
Are you refinancing?
Please have your finance company submit a written request to titlechanges@westlakefinancial.com or fax to 323–954–5228 or. The written request must include the following:
– The finance company must state they need a copy of the title for refinance purposes.
– Include the 17-digit vehicle identification number and Account Number.
– The email address or fax number of where the copy should be sent.
– Ensure the letter is signed by the account holder.
– A call back number should we have any questions about the request.
Is the car impounded?
Please have your tow yard / impound lot submit a written request to operations_impound@westlakefinancial.com. The written request must include the following:
– The tow yard / impound lot must state they need a copy of the title so the vehicle can be released.
– Include the 17-digit vehicle identification number and Account Number.
– The email address or fax number of where the copy should be sent. – Name and address of the tow yard / impound lot. – A call back number to the tow yard / impound lot should we have any questions about the request.
Are you renewing registration?
If you are renewing your registration within the same state, the DMV / Tag Agency must send a written request to fax #323–954–5228 or email to titlechanges@westlakefinancial.com. The request must include the following: – The DMV / Tag Agency must state that a title copy is needed for registration renewal purposes.
– Include the 17-digit vehicle identification number and Account Number.
– The email address or fax number of the DMV / Tag Agency where the copy should be sent.
– Ensure the letter is signed by the WFS/WCC account holder.
– A call back number in case we have any questions about the request.
If you have legally changed your name and want the name on your vehicle title changed, you will need to send a request to titlechanges@westlakefinancial.com.
In the email, please include the following:
– State that you want to change the name on your vehicle title.
– State your previous name.
– State your new name.
– Include the 17-digit vehicle identification number and Account Number.
– The address of your local DMV/TAX collector’s office / Tag Agency.
– Ensure the letter is signed by the account holder.
Along with the letter please include valid proof that your name has changed. Acceptable forms of name change may include: a marriage certificate, divorce decree, updated driver’s license, etc. Upon receipt of the letter, Westlake Financial will send the necessary documents to the DMV/Tax Collector’s Office/Title Agency listed on the letter.
Please note it can take up to 40 days for your local DMV to receive the necessary documents due to mail delivery times and the type of title we currently have on file. You will receive a letter in the mail from us confirming that the necessary documents have been sent to your local DMV/Tax Collector’s Office/Title Agency.”
If you have moved to a new state, please start the process by notifying your local DMV/Tax Collector’s Office/Title Agency. Your DMV/Tax Collector’s Office/Title Agency will issue a letter of request which needs to be sent to:
-Westlake Financial P.O. Box 997592, Sacramento, CA 95899.
If sending overnight, send to:
-DT Westlake
Attention: Title Maintenance
9750 Goethe Road, Sacramento, CA 95827.
If sending by fax, send to: (937) 481-5312
If sending by email, send to: CMS-camaintenance@vitu.com Only requests directly from your DMV/Tax Collector’s Office/Title Agency will be accepted. Upon receipt of the letter, we will ship the necessary documents to the DMV/Tax Collector’s Office/Title Agency listed on your letter. Please note it can take up to 40 days for your DMV to receive the necessary documents depending on mail delivery times and the type of title we have on file. You will receive a letter in the mail advising you once the necessary documents have been sent to your local DMV or Tax Office.
Special Information for Customers moving to New York
New York is currently the only state in which the state DMV will not send a letter of request for state changes. For New York customers only, you will need to send a signed letter requesting to initiate the state change process. The request must be emailed to titlechanges@westlakefinancial.com. The letter can be attached to the email as a PDF or you may include a clear image of the letter in the body of the email. When writing the request, please ensure the following information is included:
– Include the 17-digit Vehicle Identification Number and Account Number.
– Clearly state that you have moved to New York.
– Include your New York Address.
– Include the address of your local DMV in New York.
We do NOT allow anyone to be added to a vehicle title that is not listed on the original vehicle contract if the account is active.
If there are two owners listed on your vehicle title, and you would like to remove an owner, please submit a letter signed by both owners requesting for an owner to be removed. The letter should be sent to titlechanges@westlakefinancial.com and should include:
– Reason for request.
– Include the 17-digit vehicle identification number and Account Number.
– Name and Address of your local DMV/Tax Collector’s Office/Title Agency.
Upon receipt of the letter, we will send the necessary documents to the DMV/Tax Collector’s Office/Title Agency listed on the letter. Please note it can take up to 40 days for your state’s DMV to receive the necessary documents depending on mail delivery times and the type of title we have on file. You will receive a letter in the mail advising you when the necessary documents have been sent to your local DMV/Tax Collector’s Office/Title Agency.
If there are two owners on the original contract and you want to remove a name from the title because of a death, the surviving account holder must send a signed letter to titlechanges@westlakefinancial.com, requesting the deceased party to be removed from the title due to death. When sending the letter, please ensure the following is included:
– Clearly state the reason for name removal.
– Include the 17-digit Vehicle Identification Number and Account Number.
– Name and Address of your local DMV/Tax Collector’s Office/Title Agency.
– Please include a photocopy of the death certificate.
Upon receipt of the letter and death certificate, we will send the necessary documents to the DMV/Tax Collector’s Office/Title Agency listed on the letter. Please note it can take up to 40 days for your DMV to receive the necessary documents depending on mail delivery times and the type of title we have on file. You will receive a letter in the mail advising you once the necessary documents have been sent to your local DMV/Tax Collector’s Office/Title Agency.
If there is only one Account Holder and that person is now deceased, we will not process a name change. A next of Kin must reach out to our Customer Service Department at 888-739-9192 for guidance.
**Please note Westlake will only assist with name changes for active accounts.
If you purchased your vehicle within the last 60 days, please follow up with the dealer who sold you the vehicle. If it has been more than 60 days and you are unable to drive your vehicle due to the dealer not registering your vehicle, please submit a request on our Contact Us page by selecting “Customer Service Request” in the “Write to Us” section. Please select the option that states ” My Dealer Hasn’t Registered My Vehicle Yet”.
